Check your spam/junk folder first. Credentials are emailed within 5–10 minutes. If you still haven't received them after 30 minutes, contact us with your order email and we'll resend manually.
Try switching to a wired ethernet connection. If buffering persists, your ISP may be throttling streaming traffic. Contact us and we'll help troubleshoot.
Yes. Contact us and we'll adjust your plan at the next billing cycle. Upgrades can be prorated for immediate changes.
Just reach out via WhatsApp or email and we'll get it sorted within the hour.